BUILD YOUR CAREER WITH POPULAR MARUTI

“Hi Sir, This is in reference to one of your employee Karthik from Anna nagar branch who is excellent in customer service and has commendable work ethics. He is an asset to your organization. Do not lose him”

“Hello Mr. Johny and team, Refer to my email dated 08 Sep 18. I would like to take this opportunity to convey my sincere appreciation for your efforts, attention and relentless determination to deliver my vehicle on time as you assured me even on this toughest time.( post flood related works). My special thanks to your team especially Mr.Gipson, Mr. Davis, Mr. Nidheesh and other staff for their hard work, extra time and efforts to deliver the vehicle were certainly worthwhile. It is a pleasure for me to congratulate such a dedicated and talented team. Keep up the good work”

“Dear Leadership Team, I would like to take a moment to sincerely appreciate the exceptional service and support I received from the team at Popular Maruti Suzuki, Kulappully while resolving a water-leakage issue with my 2023 Swift ZXI+. Before approaching Popular, I had visited one or two other dealerships to find a solution. However, I was advised that the repair would involve cutting the quarter panel and carrying out extensive work, along with a considerably high repair estimate. I was not fully convinced about the diagnosis and therefore did not feel comfortable proceeding with such major work. I then approached Popular Maruti Suzuki, Kulappully, where Mr. Leo, Mr. Gokul, Mr. Shrini, Mr. Shoaib Akhtar and Mr. Shehazad took the matter seriously and investigated the issue properly. They were able to identify the actual cause of the leakage and resolve it without resorting to the extensive structural work that had previously been suggested. What impressed me most was their ownership of the problem. Even though the service centre was handling a large number of vehicles, they took the time to listen to me, investigate the issue and ensure that the right solution was provided. People like Mr. Leo, Mr. Gokul, Mr. Shrini, Mr. Shoaib Akhtar and Mr. Shehazad are, in my view, the real heroes of customer service. Their honesty, dedication, technical understanding and willingness to go beyond the expected level of support made a significant difference to my experience as a customer. I sincerely request the leadership team to personally recognise and appreciate these individuals for their commendable work and commitment beyond the line of duty. Thank you to the entire Popular Maruti Suzuki, Kulappully team for restoring my confidence and giving me the right solution.”

“Good experience with better customer dealing and services. Especially I appreciate Donald and his team for wonderful service.”