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CUSTOMER FEEDBACK

V K M Madhsoodhanan

Shajikumar A P (Regional Manager),

  I am happy to intimate that the defect rectification, body repair and maintenance work undertaken by Tins Roy of your firm has been completed efficiently. My car KL569005 SWIFT VDI was delivered in time to my full satisfaction in the following instances:
  1. Engine repair - Feb 2020
  2. Body work - Aug 2020
  Hope you will convey and record his hard work.

Col MK Chandrasekharan

Sir, It gives me immense pleasure to acknowledge the excellent service rendered to me while doing the repair work and servicing of my vehicle Maruti Alto. This time I am fully satisfied with the performance of your service team starting from picking up my vehicle from my residence to till it was delivered to me. Here I would like to make a special mention about your customer care manager Mrs Daicy Byju who were very prompt and positive in her approach and was kind enough to intimate me time to time progress. I would also like to mention here that I am one of your trusted customer and since last 15 yrs I am getting my vehicle repaired from your Paravatani service station though it was not very regular since I am an Army officer but whenever I come home I do it from your service station only. Bearing last time my experiences are always been good. I take this opportunity to extend my sincere appreciation to your entire team of Paravatani service station involved in my vehicle repair and servicing. "JAI HIND" Thanking you, Your's truly,

Col MK Chandrasekharan

Vishnu

Myself Vishnu, vehicle no (KL01 CN 9855). Today i did my second service from your service center(Trivandrum ) and i got service advisor as Mr SHIBU job card no (JC20004340). Why iam writing you to this email because in my entire life i didn't got such a nice person. He has the patience to look into problems and way of dealing with the customer is so satisfactory.. I got my car at correct time what he promised and the service condition of the car was really good. Really appreciated.. thankyou

John Mathew

Greetings of the day!!! This mail is to share the feedback on a recent periodic service done on my Wagon R VXI-KL-62-B-58. I normally get my vehicle serviced from another Dealer Workshop, either at their branch in Trivandrum or at Pathanamthitta. This time, I just casually enquired at Popular Vehicles & Services, Trivandrum as I work in Trivandrum and got a call from Mr. Ajit of the Killipalam branch. To my utmost surprise, it was the first time in my 20 years of owning different vehicles and going around various service centres that I had received such a positive response. I would like to highlight the point that the way Mr. Ajit had responded, made me take the final decision on getting my vehicle serviced at Popular under the supervision of Mr. Ajit. I had already booked for service with the other usual Dealer I mentioned earlier, as they had kept on reminding me that the service due date was in June. Let me also bring up a point that a few years back, my brother had a very bad experience with the same branch when we purchased a new swift and we decided never to visit Popular Killipalam, but Mr. Ajit's response was so overwhelming that I had to change my mind. He was very gentle, polite and most importantly he listened to my requirement and agreed to it. I would go to the extent of mentioning that he should either be made a Training Manager for customer service or Popular should look up to him as a benchmark for setting up the standards in service. I am from the Hotel Industry where I work as the Manager Operations and my specialization is Front Office. Being in the Hospitality Industry for the last 21 years, I would like to mention that an Industry can survive only with repeat customers and that can only be achieved by giving utmost care and service to customers. I would also like to quote a few things such as: - "PEOPLE WILL FORGET WHAT YOU SAID. THEY WILL FORGET WHAT YOU DID. BUT THEY WILL NEVER FORGET HOW YOU MADE THEM FEEL". "SELL GOOD SERVICE AT A REASONABLE PROFIT, TREAT YOUR CUSTOMERS LIKE HUMAN BEINGS AND THEY WILL ALWAYS COME BACK TO YOU" "COURTEOUS TREATMENT WILL MAKE A CUSTOMER A WALKING ADVERTISEMENT". I would also like to mention the name of Mr. Shibu-the Service Advisor and Mr. HariKrishnan- the Mechanic, who were very courteous and helpful. Last but not the least, I appreciate Popular Vehicles & Services- Killipalam for having such wonderful staff. May God Bless You All. Warm regards

Dinesh.R

Sir, I have visited popular service center, palam konam,Attingal seeking some remedy for a long pending issue for my VB.... In fact other service centers like Sarathy, Indus etc couldn't fix the issue.... But the very skilled and talented service personal of Popular Attingal found the cause of the problem I mentioned... and rectified it at the earliest👍 I congratulate WM Sh.Sreekumar for his wholehearted efforts to solve the issue under warranty...💪 Thanks Team Popular..🙏🙏 Dinesh.R KL.16.R.9966 Attingal.

Asha

This email is with reference to the s-presso purchase that was closed on 31st Jan; initiated by Jose Thomas uncle who is our family friend. Firstly, we appreciate the promptness from your side for dispatching a dealer. We have dealt with Popular for our earlier purchases, but Medrin is one of the best we have seen till date. We were opinionated against your Company due to our dislike toward a certain top level management member. But Medrin's approach made us change our mind, thus a big credit goes to him for closing this deal. From the beginning till the delivery of the vehicle he has been consistent, highly attentive to all our requests providing us with all the clarifications we needed, thus ensuring a smooth transition. He is a top notch professional and a valuable asset to your company.

Mr. Ranju R

Had a great experience at Popular ELAMAKARA service centre. I had to change a battery and had called another service center who told me to that the process needs to check which type of battery etc and would take time. So when I called Jomin for support, I didn’t expect much from the service team. To my surprise what happened next was something great. Mr.Abijit called me in 10 minutes and asked the model and fuel. When I told him that I am travelling and couldn’t check the battery type, he told that he would sent both types as that would be an easier thing to do . So the team came to my place with both types and found the next hurdle that acid leak had covered the screw thread . The team then called a senior and they came in short time, got it rectified . My sincere thanks to the entire team(Abijit, Arun, Jeffin +2) for the wonderful support. My apologies that I couldn’t recollect the names of 2 other stars.

Mr. Joseph

Sreejith Kumar G

Dear Team, I am really enthused to inform that the paint work done for my Ray Blue Baleno exceeded my expectations.Your team was able to formulate exact ray blue shade for my bumper.I appreciate my Service Advisor Akhil Babu and Service Head Arun for the support extended. With regards

Sruthy Prakash

Dear Popular Vehicles & Services, On August 31 2018, I became the proud owner of Celerio ZXI manual purchased from KUTTUKARAN, Mamangalam. I would like to thank Popular for this new cute vehicle and everyone especially Abin, Martin and Riyas. Thanks to Abin, found him to be knowledgeable and honest. I feel no pressure and it was a pleasurable experience. He was willing to help us by explaining all about the car. I can't say enough about the way we were treated. Thanks to Martin for his patience and explanation in detail. I will definitely recommend Abin and team. Sincerely,

CK Binnu

I would like to express my sincere thanks and appreciation to Popular Vehicles & Services Ltd, related to my recent purchase of Maruti Suzuki Car- Celerio. I am extremely happy to say that the service and support given to me during the whole process of discussion and deal finalization was fantastic !! incomparable to any other dealer. In fact I have not visited the show room even to see the car before I took it-not even once!! Finalized everything over the phone and net. I just Came to show room and collected the key and car. Everything was perfect - whatever details given to me before was exactly same in real. My thanks goes to Mrs. Sheela and Mr. Medrin. I have to admit that you have got the most wonderful staff. I was dealing with Mrs. Sheela for my previous car - for whatever requirement-she is always there with instant solutions and that made me to go for the second car from Popular itself. Now I know Mr.Medrine, I am double sure that my next car purchase also will be from Popular. It is my pleasure to let you all know that I have seen my friends purchased cars from other dealers - unhappy. I strongly recommend them - go to Popular. Whoever I spoke to-whether it is accessory sales or service or any staff - I found them all very much customer friendly- ever ready with a polite face.. even the car cleaner. God bless you all- God bless Popular. Best Regards, CK.BINNU, Chief Engineer-Consultant Specialist, Ministry Of Health, Kuwait.

Mr Dileep PG

Nirmal James

Hi, I'm Nirmal James, a proud owner of Suzuki Baleno with registration number KL 07 CM 5063. I'd like to take a moment to specifically applaud the superior attitude of your employees, Ms. Rajeshwari J(Secy. to the Director), Mr. Antony(Workshop Manager) and Popular Dealership in general for the outstanding turnaround time in getting my car repaired after the devastating flood that occurred in Kerala. I want you to know how I appreciate your working with me on my repairs after my car was affected by flood. The insurance claim procedures by Maruti Insurance were also highly efficient and hassle free. My car was classified in the A category with hydrostatic lock and Mr. Baiju Vikraman assured me that the repairs will be done quickly. They have gone beyond what I asked for or expected. This has increased my confidence in your Nexa approach, from purchasing the car(Basil from Nexa Showroom, Palarivattom did a great job), its periodic services, customer centric approach and finally, the service center helping me with the procedure for repairs(Mr. Sharafudeen and Mr. Abdullah need a special mention here). I received my car back in mint condition in less than a month's time(23rd August 2018 to 19th September 2018). I have never been more delighted. It's situations like this that go a long way towards retaining customer loyalty. This car is the 3rd Maruti Suzuki car that we have owned, Esteem VXI and Swift VXi being the first two. With the type of customer care I have experienced at Popular Service Center, more than a few strong recommendations to friends and families will be made. Once again, my appreciation to you for outstanding customer support. Thank you for reading!

Subhash Chand

Sir, My self Subhash Chand working at Kochi and owner of Alto 800 bearing reg No. Kl48E 9839. I am happy to tell you about that services provided by popular service centre is very good. Behavior of your staff is so nice and keep continue in touch with customer. Thanks and special thanks to Mr. Nikhil one of your staff who helped me to get my car repair post-accident. Very much satisfied with your popular service centre services. Thanks

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ABOUT POPULAR MARUTI

Popular Vehicles & Services Limited (“Popular Vehicles and Services” or “Company”), is the third largest dealership for Maruti Suzuki India Limited (“Maruti Suzuki”), in terms of sales volume in India and belongs to the the Kuttukaran Group. Having started the business in [1939] the founder late K. P. Paul, pioneered many initiatives in the automotive industry and grew rapidly in strength.

Popular Vehicles & Services Limited is Maruti’s first Dealer in Kerala, having started its operations in 1984 at Thiruvananthapuram.

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TALK TO CHIEF EXECUTIVE OFFICER

Behind success of any organization are the prestigious customers like you. It feels great when we are able to meet your expectations. We hope to retain this relationship for the many coming years. Any time you feel that we need to bring some changes in the quality of work we deliver, We would be more than happy to receive your valuable suggestions.

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