“Dear Leadership Team, I would like to take a moment to sincerely appreciate the exceptional service and support I received from the team at Popular Maruti Suzuki, Kulappully while resolving a water-leakage issue with my 2023 Swift ZXI+. Before approaching Popular, I had visited one or two other dealerships to find a solution. However, I was advised that the repair would involve cutting the quarter panel and carrying out extensive work, along with a considerably high repair estimate. I was not fully convinced about the diagnosis and therefore did not feel comfortable proceeding with such major work. I then approached Popular Maruti Suzuki, Kulappully, where Mr. Leo, Mr. Gokul, Mr. Shrini, Mr. Shoaib Akhtar and Mr. Shehazad took the matter seriously and investigated the issue properly. They were able to identify the actual cause of the leakage and resolve it without resorting to the extensive structural work that had previously been suggested. What impressed me most was their ownership of the problem. Even though the service centre was handling a large number of vehicles, they took the time to listen to me, investigate the issue and ensure that the right solution was provided. People like Mr. Leo, Mr. Gokul, Mr. Shrini, Mr. Shoaib Akhtar and Mr. Shehazad are, in my view, the real heroes of customer service. Their honesty, dedication, technical understanding and willingness to go beyond the expected level of support made a significant difference to my experience as a customer. I sincerely request the leadership team to personally recognise and appreciate these individuals for their commendable work and commitment beyond the line of duty. Thank you to the entire Popular Maruti Suzuki, Kulappully team for restoring my confidence and giving me the right solution.”

“Good experience with better customer dealing and services. Especially I appreciate Donald and his team for wonderful service.”

“The purchase process was smooth, and hassle-free. Car price is on par with the market rate, and the condition of the vehicle is excellent. A special mention goes to Mr. Arjun for his outstanding customer service. He guided us right from the moment we made an inquiry, enthusiastically assisted in clarifying every questions. once again thankyou Mr. ARJUN and also thanks to POPULAR VEHICLES AND SERVICE, TRUE VALUE MAMANGALAM TEAM 🤝🤝”

“I recently purchased a car and had a fantastic experience from start to finish. The staff was extremely helpful, transparent, and made the entire process smooth and stress-free. They answered all our questions patiently, and the paperwork was handled efficiently.”