{"id":5471,"date":"2016-11-04T05:09:18","date_gmt":"2016-11-04T05:09:18","guid":{"rendered":"http:\/\/www-3niv4.skipdns.link\/?p=5471"},"modified":"2021-12-27T05:15:32","modified_gmt":"2021-12-27T05:15:32","slug":"maruti-suzuki-tops-in-after-sales-service-in-india","status":"publish","type":"post","link":"https:\/\/www.popularmaruti.com\/blog\/maruti-suzuki-tops-in-after-sales-service-in-india\/","title":{"rendered":"Maruti Suzuki Tops In After Sales Service In India"},"content":{"rendered":"<p>According to a recent study by J.D. Power 2016 India Customer Service Index (CSI) Study for the mass market segment, it is revealed that overall service satisfaction in the mass market segment in India has improved by 14 points to 880 on a 1,000-point scale in 2016 from 866 in 2015. The said study is based on responses from 7,843 new-vehicle owners who purchased their vehicle between May 2014 and August 2015.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-medium wp-image-29447\" src=\"https:\/\/www.popularmaruti.com\/blog\/wp-content\/uploads\/2016\/11\/c7b86d076dd9e8a402b6fcc67981c139_555X416_1-300x203.jpg\" alt=\"\" width=\"300\" height=\"203\" srcset=\"https:\/\/www.popularmaruti.com\/blog\/wp-content\/uploads\/2016\/11\/c7b86d076dd9e8a402b6fcc67981c139_555X416_1-300x203.jpg 300w, https:\/\/www.popularmaruti.com\/blog\/wp-content\/uploads\/2016\/11\/c7b86d076dd9e8a402b6fcc67981c139_555X416_1.jpg 553w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>The study is in its 20th year and measures new-vehicle owner satisfaction, on a scale of 1000, with the after-sales service process by examining dealership performance on the following five factors:<\/p>\n<ul>\n<li>Service quality<\/li>\n<li>Vehicle pick-up<\/li>\n<li>Service advisor<\/li>\n<li>Service facility<\/li>\n<li>Service initiation<\/li>\n<\/ul>\n<p>India\u2019s highest selling carmaker Maruti Suzuki has topped the rankings for the 17<sup>th<\/sup> consecutive year. Topping the satisfaction charts with such consistency explains its sales leadership in the country. For the 2016 satisfaction study, Maruti Suzuki once again tops the service satisfaction index in India with 901 points.<\/p>\n<p><a class=\"buybutton\" href=\"http:\/\/www-3niv4.skipdns.link\/service-booking\/\">Book Service <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>According to a recent study by J.D. Power 2016 India Customer Service Index (CSI) Study for the mass market segment, it is revealed that overall service satisfaction in the mass market segment in India has improved by 14 points to 880 on a 1,000-point scale in 2016 from 866 in 2015. The said study is &#8230; <a title=\"Maruti Suzuki Tops In After Sales Service In India\" class=\"read-more\" href=\"https:\/\/www.popularmaruti.com\/blog\/maruti-suzuki-tops-in-after-sales-service-in-india\/\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":5255,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_links_to":"","_links_to_target":""},"categories":[2],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Maruti Suzuki Car Articles | Popular Maruti | Automotive Articles<\/title>\n<meta name=\"description\" content=\"Discover Maruti Suzuki car articles at Popular Maruti, featuring insights on models like Baleno, Wagon R, Dzire &amp; more, reshaping Indian automotive experiences.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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