I would like to thank your company personnels at the Maruti Car services division at your Malaparamba Pachakkil service centre Calicut for their excellent support. Your Service executive Mr.T.Roy took care of all my queries regarding the service of my car and also provided timely and helpful advice regarding the services required. He let me know all the important information regarding the replacement product including its features etc.which I urgently required information regarding this maintenance, he was extremely attentive and listened to all my concerns with a great deal of patience.He has a caring approach and a true professional.

Please accept my gratitude towards him and your customer care & service staff for their speedy and efficient services.
I would especially like to commend Mr.T.Roy for his professionalism and superlative skills.
Many thanks for the excellent service.

R Meera Sahib


This is with ref to subject I would like to extend all my appreciation and Thanks as a customer more than a decade with Popular.
I would like to mention that I brought my vehicle on 1st Jan 2018 for a Rat bite problem and you guys had fixed not only the said problem but also identified the other problems which was unknown to me and assures to fix the same.
Although at times i got some frustration but i understand that certain delays were due to the parts transportation and finally the vehicle was delivered to the satisfaction.
You both were very patient and did not loose your temper even when i raised due to certain delays or delayed communication which is a positive note for you both , this is one of the unique quality which will retain the customer.
Finally , your approach and the actions to fix the problem and ensuring to satisfaction wins and will definitely take you to next level.
Once again my special thanks to both of you and you had retained the long term customer.
The credit goes to Prashanth , Vignesh and Shivaji. and of course to Popular Management.

S.Kishore Kumar


This mail is actually written about to convey my happiness in your services. I gave my car(swift – KL-41-H-282) in your service centre (Popular North Service Centre, Ekm) on last week regarding the usual service and a problem happened in gear shifting also. Yesterday I got my car back, now I really happy after my drive because they done a good job they clear all problems and now the car is far better than previous and they delivered on time. Especially the service advisor Mr.Aji K Vargees he always communicate with me and share all the update data’s about the work. He deserve the appreciation. Finally I am fully satisfied in your service and wish you all success.

Muhammed Haris

Ernakulam North

Dear Sir/Madam
This is Sonu Joseph and very recently bought a car frm your agency.
I should acknowledge that my husband had registered in some website about his query on Alto and the very next day i had calls from various agencies from the city.It was this agency that caught my attention because of the warmth and a systematic approach they had towards an aspiring customer.Very genuine in their dealings and kept their word.

At this juncture i want to mention the great work done by Mr. Arun as he never got irritated to the number of times I had a query and clarifications. So from giving the details or specifications to test drive to booking the car and even arranging the car loan, seemed so smooth drive. It was delivered too with their assistance. Hope they keep this kind of work and attitude always. Your work and attitude towards customers need a special mention and it is worthy and appreciated.

Thank you for all the help and coperation extended towards me.

Sonu Joseph

Hi Popular Maruthi !

I gifted to my mom, on her special day Maruthi SWIFT vxi from Pathanamthitta branch on 17-10-17.
We are very happy to give good appreciation to Mr. Nithin Sunny ( +91 858 999 2373).
Throughout the each process we saw & feels his appearance, dealing, accuracy, polite & honest was very aggressive & appreciative.

one word I like to say : “he did RIGHT, what he promised”

” I wish all the very best to Mr. Nithin & entire TEAM popular.”

Jijo Thomas Kochuparampil

Konni, Pathanamthitta

I was so relieved on 18th Aug night when the on-road service gents at Uppala centre gave me a great saving hand by reactivating the broken power supply to fan, wipers and power windows. We realised the issue only after nearing the NH66 highway when the rain struck us badly and wanted the windscreen wipers and a/c fan to work. My family & I were so scared to continue journey in the bad weather but we badly needed to reach Kannur that night from Ullal where we visited a family member. The car I travelled was my co-brother’s ESTILO wheras I personally use a DZIRE at Kottayam. I showed the issue to 2 electricians & a 3rd party workshop before reaching Uppala but none of them couldn’t identify the issue.

To summarise, as a user/customer of maruthi cars for couple of decades now, this 24hr service that you have programmed is EXEMPLARY and highly value-added. I take this opportunity to express my sincere gratitude to Uppala Popular centre technician & leads who demonstrated a great confidence in troubleshooting, his agility in quick decison making and finally fixing in a very short span with a sincere SMILE of SATISFACTION.

SIMPLY GREAT SERVICE. Please do continue the same and anything beyond.

The value added in this instance is million timesfold for my family for just Rs.500 in a span of 30minutes!

Many thanks & Regards

Joseph James Eluekunnel


I wanted to drop you a note and thank you for the wonderful and excellent service provided by your delightful employee Praveen and Manager Byju ( Palakkad – Popular Vehicles & Services Pvt Ltd)

I brought my car last week to Popular and I want you to know how much I appreciate your mechanic’s attention to detail , expertise and agility . The car is running better than it has in a while, and I give credit to the work your people did. I will recommend your company to others in the future, and of course I will return when my car needs maintenance. (10/10 points) . Thank you šŸ™‚

Riju Vincent


I am writing this Email to keep in your records my appreciation for the excellent services rendered by Mr. H. Issac, Sales Executive of your Showroom. We recently (on 28 July 2017) bought a Maruti Wagon R VXI(O)AMT from your Anna Nagar East showroom through your Sales Executive Mr. H. Issac. I am giving below a brief background of our interaction with Mr. Issac:

In February 2017 I registered online for a Test Drive of Maruti DZIRE- 2017. I gave your showroom name for the Test-Drive. Since then Mr. Issac was constantly in touch with me on phone to update me when the new DZIRE is expected in your showroom. When the new DZIRE arrived in your showroom, Mr. Issac called me promptly to inform me about its arrival. At that time I was out of Chennai for a month. In spite of that Mr. Issac constantly kept in touch with me to know when I will be in Chennai to take the test drive. In the third week of July 2017 when I visited your showroom, Mr. Issac promptly took me for the test drive. After the test-drive I told Mr Issac that I would prefer to buy a SUV AMT instead of DZIRE. Immediately he took me for a test-drive in VITARA-BREZZA. I told him that BREZZA is ok but I am looking for an AMT SUV and thereafter I told him goodbye left the showroom.

Subsequent week he called me and convinced me to try a test-drive on CELERIO or WAGONR VXI(O) AMT. At that stage I told him that I am already in negotiation with a dealer to buy a TUV-8. But Mr. Issac persuaded me to take the test drive of CELERIO or WAGONR VXI(O) AMT. Accepting his request I took a test-drive of both the cars and after the test-drive myself and my wife decided on the same day to buy WAGON R VXI(O) AMT and made the payment to Mr. Issac.

Mr. Issac is an effective Sales Executive with a pleasant face. He has very good negotiation skills to convince a customer like me who has travelled all over the world and stayed in more than eight countries over the last thirty years. He is punctual and tries to fulfil the commitments given to the customer. He is an asset to any business organization. I wish him all the best and good success in his future career.

With best wishes,

Thayyan Imtiaz


Sir, I would like to send my appreciation for excellent work to all team members at the Maruti insurance in Popular vehicles Kottayam.
My Maruti Insurance policy renewal was handled extremely well. I was able to pay online and policy was processed the same day.
Please convey the team that their efficiency in handling the case was truly world class.

Cherian Thomas


This mail is to let you know about the wonderful service experience i had at Popular Shoranur Maruti service center- especially the exemplary care from Mr.Biju
I have been giving the vehicle for service at this service centre since Mr.Biju joined here,earlier i used to do at Cochin.
I had a Swift Lxi for last 5 years and 6 months back i bought a swift Vxi(O) by exchanging that. I hope you can guess the love i have for the product from this-buying the same model for second time
Looking back at my decision i feel the service experience has contributed equally or more in my purchase decision.
Last 2-3 years i have been consistently doing service at this service center and in each service i find one thing unchanged- the delightful experience during each service
And i give full credit of that Mr.Biju. From the point i make a call to Mr.Biju for the service of my vehicle to the PSF call i receive everything is so systematic and the care towards my vehicle at each point is delightful to watch and experience.
I also work in the same industry and i am the ASM for KTM bikes for Kerala region
I have never seen such a dedicated person who takes care all the minute details of your service. Every time when i take the vehicle delivery i feel Mr.Biju knows my vehicle more than me!

Kudos to him and his team. Persons like him makes your brand stand out

Renny Panicker


Dr. Aji Varghese

I have serviced my car Ciaz Zdi+ KL 11 BB 5348 from popular vehicles malaparambu many times. This mail is to inform you that the service quality is excellent and the service advisor Mr.Shijo Varghese who took care of the vehicle so much at the time of body shop repair. My car’s headlight had some manufacturing defects and got some cracks. As soon as I informed him, he helped me with warranty claims and got it replaced.I will surely recommend popular vehicles and especially Shijo to my colleagues and friends.


Saramma v v
Asso. Professor
Govt college of nursing, kozhikode

Saramma V V


I am writing this email as a humble note of appreciation for the outstanding customer service provided by your employees on 25th March 2017 midnight in Moovattupuzha.

I would like to thank your company personnel especially Mr. Shiju Thomas(works manager), Anil Kumar G(Break down coordinator) and the attended mechanics Mr. Sudeesh N P, Mr. Robin Jose for their sincerity and dedication.

Sijo Augustine


Ms Jayamol

Mr Sasi Kumar

Ms Shylaja


Mr Manoj Kurian


Danish Majid


Mr Nizamudheen


Mr Jayesh

Mr Sreenath


Ms Sathi P K


Mr. Hassan


Sajan Kalathil

It was an unexpected call from popular, intimating me about the SUMMER Camp being conducted at ur workshop premises. I landed my vehicle at ur workshop and it is to mention that proper care & service was provided by ur service team.

I am really happy and thankful to popular maruti for giving me such a wonderful opportunity.

Thanks & Regards

Prasanth Prabhu


Dear Popular/ Kuttukaran family,

This is Jomin Jose, recently purchased a WagonR Vxi (O) AMT from Popular
Kottayam showroom.
Since I am employed in Muscat, Oman, I was a bit confused about the car
purchase. When I made an enquiry about the Felicity Kit for WagonR, the
people were not aware of the same. Hence I wrote to Maruti about the
non-availability. Within no time, the sales executive Jijo, and Sales
Manager Manoranjan involved in it and resolved all the issues in a timely
I have made only whatsapp communication , and even the documents also I was
sending through whatsapp. They have even arranged an express delivery of
original invoice from Kanjirapplly showroom to my bank in Ponkunnam. Only
during the delivery, I had to visit the showroom and within 10-15 minutes I
could drive back home with my new purchase.
I strongly believe that the people like Jijo & Manoranjan are the reason
behind your success. They are the gems amongst your loyal staff. Within the
short time, they have even briefed me the values and culture of Kuttukaran
Group, and I could see that they were really proud of being a ‘Popular’
family. This was the smoothest ever purchase I have made in my life, and the
credit goes to one and all of Popular Kottayam.

Jomin Jose
Whatsapp: +96897004350

Jomin Jose


I ( family ) have picked up 3 Maruti Vehicles till date and each time my experience has been different.
Today I took delivery of a K10 from your Anna Nagar, Chennai showroom in the name of my spouse ( Ramya Ravindran ). The sales person who was in touch with us was Mr Vinodh. I have never had this smooth and enjoyable experience buying a car ever.
I am quite a difficult customer to deal with, however Vinodh was patient, stuck to commitments, professional and honest. Infact the colour we selected, there was no stock. There was stock in another dealer’s place with a delivery time of 1 week. It is only because of the comfort level Mr Vinod gave us , we took the decision to wait for 1 month and pick the vehicle from Popular.
I am delighted to write this email. I am looking forward to have equally good service back up which I am sure I will.

Rohit NĀ (9566109603)
Head – Operations
Impact Consulting and Business Solutions
AJ- 46, 9th Main Road, Shanti Colony
Anna Nagar, Chennai – 600040

Rohit N


It is with great joy, myself recommending my friends, just to TEST DRIVE, the new MARUTHI SUZUKI semisedan “CIAZ”, and I am dam sure that U all will LOVE it. In my case, myself purchased this brand new CIAZ, during November 2014, ofcourse from M/S.POPULAR VEHICLES AND SERVICES LIMITED, Mamangalam,Kochi, Kerala State,India. TO RING THE TRUTH, it is MARVELLOUS IN ALL RESPECTS. This is the 9th MARUTHI vehicle , purchased by me and my family members from M/S.POPULAR, Mamangalam. To narrate my story, starting from Maruthi 800{ brand new vehicle purchased the same Popular,Mamangalam,during the year of it”s inception to the CAR MARKET by POPULAR], then ZEN, SWIFT DZIRE, and this CIAZ zxi. All these vehicles purchased were BRAND NEW and ofcourse from M/S.POPULAR,Mamangalam. Regarding this CIAZ,in my opine, it is SPLENDID,with superb features, beating all other company”s semisedan vehicles,including Honda City and Hundai Verna. The look, the shape, splendid upholstrised interiors, enough leg space in the front and rear,electronically tested feathertouch STEERING, Super Sterio system,strong sudden cooling air conditioner,back two side lights for reading,backside a/c ventilator, smooth gearshift mechanism, splendid four alloy wheels, About driving:- very smooth, noiceless,smooth acceleration and super pickup,no lagging or vibrations and flowless super comfort while driving. The CIAZ has shown and proved that MY DECISION to buy this semisedan Maruthi four wheeler is DEFENITELY WISE. Here it will not be fair on my part to conclude without saying a few words about M/S.Popular. The superlative customer service rendered by one and all in your organisation is HIGHLY COMMENDABLE. To finger point a few:- Smty.Sheela, the Kerala head was always with me to help me, advice me, and cared me as my SISTER. Hats off to U madom SHEELA. Mr.Medrin Fernadez,Asst.Territory head, Smty.Anupama of Accessories, Mr.Sabu,Manager, Mr.Shino Lal,Manager,Service station,Mr.Ratheesh, Service station, Mr.Delvin,service station,Mr.Rajesh,Mr.Jeffry,Mr.Shajan Varghese{previous employees of Your Service station,all are and were giving me fantastic servises. I am really indebted to all these staff of your esteemed organisation. The habit of all your staff in the front office and back office ” to receive a customer with a SMILE” is really an ASSET TO YOUR ESTEEMED ORGANISATION.

Ramachandran Srambiyil


I am now trying to thank you for the wonderful experience with the Popular Services. First of all let me introduce myself in a few words to you. My wife Aleyamma and myself is living in Germany for the last 35 years. In the year 2010 when we spent twice our holidays in Kerala we spent more than one lakh rupees as taxi charges. Then we decided to buy a car. We have opted for a Cheverlot car was perhaps our long stay in a foreign country. Another reason was the advice of our taxi owner who takes care of us when we are here. The Cheverlot car was good. But when we came to Kerala this year the condition of the roads in Kerala was very bad. Then we decided to buy a car which gives us more comfort. We have seen many cars from different companies, like Vokswagen, Ford and Renaut. But our driver advised us to visit Popular showroom. He has some friends working in your company. The reception was fantastic and qualified . There we met Mr.Tijo. We were so attracted by the way he has introduced the Maruti Products to us.

Still we were not sure whether we would decide for a Maruti car. The reason why we have deiced for a Maruti DZire was only because of Mr.Tijo and his brilliant way to attract us to a Maruti car. He telephoned us many times and visited us twice.

In Germany I am driving my third Mercedes car all bought new. If I compare the experience with the Mercedes shop in Germany I can definitly say that Mr.Tijo and others whom I met in your company are all well qualified for their jobs. I am very sure Popular is keen to give very good trainingfor the employees in all departments. As an employee of The Sheraton Corporation for the past 30 years I know the necessity of customer relationship and customer satisfaction which needs constant updates and intensive training programs.

With this fantastic experience with Popular I am very happy to recommend your company to anybody.

Jacob Vaduthalakunnel

Jacob Vaduthalakunnel


That was an good initiative and the most powerful thinking to make their own employees a brand ambassdors to promote on !! Good Signs on positive results with this promotional activity. Keep doing it šŸ™‚ Also i would like to suggest that you can make this promotional along with your employee families so that makes a positive approach on Brand TRUST šŸ™‚

Rangaraj Vignesh

Rangaraj Vignesh

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