Just want to say, Austin/ Augustine of the Kuttukaran Maruthi, at Mamangalam is superb. His friendly and energetic service is so good. We had bought a new Swift from there recently. Even though faced a lag from technical guys regarding the Sony touch screen (they told they were not trained in these advanced devices) the dealing of Austine in all fields were good, and he still is in touch with us whenever needed.
All the best.
I would like to inform you that I am delighted by your customer service offered to me by your staff at pathanamthitta center. I visited your service center today morning and assisted by Mr Arun(9539009733).His dealing with customers are highly appreciated.i am sure he will be an asset to your organization.
Hi Team M.A.
I got my vehicle delivered today morning. As an NRI I couldn’t deal with the requirements in person. but I would like to Thank Mr. Haridas & Ms. Jasmin for helping me with the process including delivery of the vehicle at my home.
Dear Popular Motors Officials,
This is to give you the feedback that Mr.Ponusamy the Workshop Manager
did good service and understood my requirements.
On 6th and 7th March 18 I took my car for service at Maruti Popular Motors Kilkatalai service center.
There were some issues but it was resolved by Mr.Ponusamy, after I reported it to him.
I have bought this car from Popular Motors showroom Pallikaranai.
I am one among the first Customer of Popular Motors Pallikaranai.
I would buy my other vehicles from Popular Motors Pallikaranai showroom in near future.
I appreciate Mr.Ponusamy and team for the good service.
Thank you Popular Motors!
I would like to thank your company personnels at the Maruti Car services division at your Malaparamba Pachakkil service centre Calicut for their excellent support. Your Service executive Mr.T.Roy took care of all my queries regarding the service of my car and also provided timely and helpful advice regarding the services required. He let me know all the important information regarding the replacement product including its features etc.which I urgently required information regarding this maintenance, he was extremely attentive and listened to all my concerns with a great deal of patience.He has a caring approach and a true professional.
Please accept my gratitude towards him and your customer care & service staff for their speedy and efficient services.
I would especially like to commend Mr.T.Roy for his professionalism and superlative skills.
Many thanks for the excellent service.
This is with ref to subject I would like to extend all my appreciation and Thanks as a customer more than a decade with Popular.
I would like to mention that I brought my vehicle on 1st Jan 2018 for a Rat bite problem and you guys had fixed not only the said problem but also identified the other problems which was unknown to me and assures to fix the same.
Although at times i got some frustration but i understand that certain delays were due to the parts transportation and finally the vehicle was delivered to the satisfaction.
You both were very patient and did not loose your temper even when i raised due to certain delays or delayed communication which is a positive note for you both , this is one of the unique quality which will retain the customer.
Finally , your approach and the actions to fix the problem and ensuring to satisfaction wins and will definitely take you to next level.
Once again my special thanks to both of you and you had retained the long term customer.
The credit goes to Prashanth , Vignesh and Shivaji. and of course to Popular Management.
This mail is actually written about to convey my happiness in your services. I gave my car(swift – KL-41-H-282) in your service centre (Popular North Service Centre, Ekm) on last week regarding the usual service and a problem happened in gear shifting also. Yesterday I got my car back, now I really happy after my drive because they done a good job they clear all problems and now the car is far better than previous and they delivered on time. Especially the service advisor Mr.Aji K Vargees he always communicate with me and share all the update data’s about the work. He deserve the appreciation. Finally I am fully satisfied in your service and wish you all success.
This is Sonu Joseph and very recently bought a car frm your agency.
I should acknowledge that my husband had registered in some website about his query on Alto and the very next day i had calls from various agencies from the city.It was this agency that caught my attention because of the warmth and a systematic approach they had towards an aspiring customer.Very genuine in their dealings and kept their word.
At this juncture i want to mention the great work done by Mr. Arun as he never got irritated to the number of times I had a query and clarifications. So from giving the details or specifications to test drive to booking the car and even arranging the car loan, seemed so smooth drive. It was delivered too with their assistance. Hope they keep this kind of work and attitude always. Your work and attitude towards customers need a special mention and it is worthy and appreciated.
Thank you for all the help and coperation extended towards me.
Hi Popular Maruthi !
I gifted to my mom, on her special day Maruthi SWIFT vxi from Pathanamthitta branch on 17-10-17.
We are very happy to give good appreciation to Mr. Nithin Sunny ( +91 858 999 2373).
Throughout the each process we saw & feels his appearance, dealing, accuracy, polite & honest was very aggressive & appreciative.
one word I like to say : “he did RIGHT, what he promised”
” I wish all the very best to Mr. Nithin & entire TEAM popular.”
I was so relieved on 18th Aug night when the on-road service gents at Uppala centre gave me a great saving hand by reactivating the broken power supply to fan, wipers and power windows. We realised the issue only after nearing the NH66 highway when the rain struck us badly and wanted the windscreen wipers and a/c fan to work. My family & I were so scared to continue journey in the bad weather but we badly needed to reach Kannur that night from Ullal where we visited a family member. The car I travelled was my co-brother’s ESTILO wheras I personally use a DZIRE at Kottayam. I showed the issue to 2 electricians & a 3rd party workshop before reaching Uppala but none of them couldn’t identify the issue.
To summarise, as a user/customer of maruthi cars for couple of decades now, this 24hr service that you have programmed is EXEMPLARY and highly value-added. I take this opportunity to express my sincere gratitude to Uppala Popular centre technician & leads who demonstrated a great confidence in troubleshooting, his agility in quick decison making and finally fixing in a very short span with a sincere SMILE of SATISFACTION.
SIMPLY GREAT SERVICE. Please do continue the same and anything beyond.
The value added in this instance is million timesfold for my family for just Rs.500 in a span of 30minutes!
Many thanks & Regards
I wanted to drop you a note and thank you for the wonderful and excellent service provided by your delightful employee Praveen and Manager Byju ( Palakkad – Popular Vehicles & Services Pvt Ltd)
I brought my car last week to Popular and I want you to know how much I appreciate your mechanic’s attention to detail , expertise and agility . The car is running better than it has in a while, and I give credit to the work your people did. I will recommend your company to others in the future, and of course I will return when my car needs maintenance. (10/10 points) . Thank you 🙂
I am writing this Email to keep in your records my appreciation for the excellent services rendered by Mr. H. Issac, Sales Executive of your Showroom. We recently (on 28 July 2017) bought a Maruti Wagon R VXI(O)AMT from your Anna Nagar East showroom through your Sales Executive Mr. H. Issac. I am giving below a brief background of our interaction with Mr. Issac:
In February 2017 I registered online for a Test Drive of Maruti DZIRE- 2017. I gave your showroom name for the Test-Drive. Since then Mr. Issac was constantly in touch with me on phone to update me when the new DZIRE is expected in your showroom. When the new DZIRE arrived in your showroom, Mr. Issac called me promptly to inform me about its arrival. At that time I was out of Chennai for a month. In spite of that Mr. Issac constantly kept in touch with me to know when I will be in Chennai to take the test drive. In the third week of July 2017 when I visited your showroom, Mr. Issac promptly took me for the test drive. After the test-drive I told Mr Issac that I would prefer to buy a SUV AMT instead of DZIRE. Immediately he took me for a test-drive in VITARA-BREZZA. I told him that BREZZA is ok but I am looking for an AMT SUV and thereafter I told him goodbye left the showroom.
Subsequent week he called me and convinced me to try a test-drive on CELERIO or WAGONR VXI(O) AMT. At that stage I told him that I am already in negotiation with a dealer to buy a TUV-8. But Mr. Issac persuaded me to take the test drive of CELERIO or WAGONR VXI(O) AMT. Accepting his request I took a test-drive of both the cars and after the test-drive myself and my wife decided on the same day to buy WAGON R VXI(O) AMT and made the payment to Mr. Issac.
Mr. Issac is an effective Sales Executive with a pleasant face. He has very good negotiation skills to convince a customer like me who has travelled all over the world and stayed in more than eight countries over the last thirty years. He is punctual and tries to fulfil the commitments given to the customer. He is an asset to any business organization. I wish him all the best and good success in his future career.
With best wishes,
Sir, I would like to send my appreciation for excellent work to all team members at the Maruti insurance in Popular vehicles Kottayam.
My Maruti Insurance policy renewal was handled extremely well. I was able to pay online and policy was processed the same day.
Please convey the team that their efficiency in handling the case was truly world class.
This mail is to let you know about the wonderful service experience i had at Popular Shoranur Maruti service center- especially the exemplary care from Mr.Biju
I have been giving the vehicle for service at this service centre since Mr.Biju joined here,earlier i used to do at Cochin.
I had a Swift Lxi for last 5 years and 6 months back i bought a swift Vxi(O) by exchanging that. I hope you can guess the love i have for the product from this-buying the same model for second time
Looking back at my decision i feel the service experience has contributed equally or more in my purchase decision.
Last 2-3 years i have been consistently doing service at this service center and in each service i find one thing unchanged- the delightful experience during each service
And i give full credit of that Mr.Biju. From the point i make a call to Mr.Biju for the service of my vehicle to the PSF call i receive everything is so systematic and the care towards my vehicle at each point is delightful to watch and experience.
I also work in the same industry and i am the ASM for KTM bikes for Kerala region
I have never seen such a dedicated person who takes care all the minute details of your service. Every time when i take the vehicle delivery i feel Mr.Biju knows my vehicle more than me!
Kudos to him and his team. Persons like him makes your brand stand out
I have serviced my car Ciaz Zdi+ KL 11 BB 5348 from popular vehicles malaparambu many times. This mail is to inform you that the service quality is excellent and the service advisor Mr.Shijo Varghese who took care of the vehicle so much at the time of body shop repair. My car’s headlight had some manufacturing defects and got some cracks. As soon as I informed him, he helped me with warranty claims and got it replaced.I will surely recommend popular vehicles and especially Shijo to my colleagues and friends.
Saramma v v
Govt college of nursing, kozhikode
I am writing this email as a humble note of appreciation for the outstanding customer service provided by your employees on 25th March 2017 midnight in Moovattupuzha.
I would like to thank your company personnel especially Mr. Shiju Thomas(works manager), Anil Kumar G(Break down coordinator) and the attended mechanics Mr. Sudeesh N P, Mr. Robin Jose for their sincerity and dedication.
It was an unexpected call from popular, intimating me about the SUMMER Camp being conducted at ur workshop premises. I landed my vehicle at ur workshop and it is to mention that proper care & service was provided by ur service team.
I am really happy and thankful to popular maruti for giving me such a wonderful opportunity.
Thanks & Regards
Dear Popular/ Kuttukaran family,
This is Jomin Jose, recently purchased a WagonR Vxi (O) AMT from Popular
Since I am employed in Muscat, Oman, I was a bit confused about the car
purchase. When I made an enquiry about the Felicity Kit for WagonR, the
people were not aware of the same. Hence I wrote to Maruti about the
non-availability. Within no time, the sales executive Jijo, and Sales
Manager Manoranjan involved in it and resolved all the issues in a timely
I have made only whatsapp communication , and even the documents also I was
sending through whatsapp. They have even arranged an express delivery of
original invoice from Kanjirapplly showroom to my bank in Ponkunnam. Only
during the delivery, I had to visit the showroom and within 10-15 minutes I
could drive back home with my new purchase.
I strongly believe that the people like Jijo & Manoranjan are the reason
behind your success. They are the gems amongst your loyal staff. Within the
short time, they have even briefed me the values and culture of Kuttukaran
Group, and I could see that they were really proud of being a ‘Popular’
family. This was the smoothest ever purchase I have made in my life, and the
credit goes to one and all of Popular Kottayam.